The importance of understanding the metrics in your dental practice
Rachel Peña realizes that talking "numbers," or practice metrics, may cause some hygienists to run the other way. But when she became a lead in her practice, she realized the numbers stand for something, and she said they become intentional if you look at them the right way.
The metrics can lead to valuable open discussions, and lead the team to ask better questions about what's going on in their offices. Understanding the numbers ultimately leads to better and more efficient patient care.
Realizing how much the metrics mean was a real light bulb moment for Rachel, and she wants to share her lesson and why it's important for her fellow dental hygienists to pay attention to the numbers as well.
Tune in to find out why you shouldn't run the other way whenever the numbers conversation comes up.
Read Rachel's article, Dental practice metrics: The numbers emphasize patient care
About the Author
Rachel Peña, RDH
With 15 years of clinical experience, Rachel Peña, RDH, leads a growing dental hygiene team in Gresham, Oregon. She’s helped increase production and perio metrics by refining systems, aligning team goals, and building a strong office culture. Her background in both corporate and private practice gives her a unique edge—balancing the structure of metrics with the heart of patient-centered care. Rachel is passionate about solving real-world team challenges and creating sustainable, growth-focused workflows.
Jackie Sanders, MBA, RDH
Chief Editor, RDH magazine
Jackie Sanders, MBA, RDH, is a respected dental industry leader with more than 40 years of experience in dental hygiene, marketing, and professional relations. As chief editor of RDH, she is dedicated to advancing the dental profession through education, innovation, and collaboration. Prior to this role, she served as manager of professional relations and communications for Sunstar/GUM, building strong connections with industry associations, educational institutions, and dental professionals nationwide. Jackie has also contributed her expertise through committee service with organizations including the American Dental Education Association and the American Academy of Pediatric Dentistry.