Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews, and not managing like a witch. Could you be a micromanager and not even know it? I was one – I’ll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you’ll be surprised at how easy it is to turn a patient away.

Quotes: 

• “Done is better than perfect.”
• “If you need to micromanage a person, you have the wrong person.”
• “Aptitude is great – we can teach that but attitude, that is essential.”
• “You can have the best people in the world, but you need systems.”
• “30% of your marketing dollars are being wasted on people who cannot schedule during the day.”
• “It’s not about you, it is about the office.”
• “If I can’t do it online, a lot of times it isn’t getting done.”
• “They brought themselves to the party, I just need to open the door and let them in.”
• “I have never seen a front office where everything is done.”

Links from Episode: 

• Dr. Dorfman’s Website 
• Yapi’s site
• Insurance and Getting to Yes with Teresa Duncan
• Mike Michalowicz – Small Business Author
• Dr. Dorfman interviews Mike Michalowicz
• Good to Great: Why Some Companies Make the Leap and Others Don’t by Jim Collins
• Procrastinate on Purpose: 5 Permissions to Multiply Your Time by Rory Vaden
• Take the Stairs: 7 Steps to Achieving True Success by Rory Vaden

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists, and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook

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• Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations

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