Master communicator Katherine Eitel Belt shares different ways she coaches offices through difficult conversations. Whether it’s the team, doctor, or the patient, you’ll have to deal with intense and surprising situations. Katherine has some great diffuser solutions. Her talk about setting your own boundaries really resonates with me. I have personal boundaries but what are my business ‘heck no’ lines in the sand? Check out Katherine for communication workshops – she’s popular for a reason!

Episode 69 Highlights 

• Executive Brain and Lizard Brains
• Practice Equals Mastery, Not Understanding
• New Managers and Communications
• Coaching Models and Growth Culture
• Vision, Missions, or Driving Forces – what are they?

Quotes

• Regarding office culture and communication: “If they were a challenge for people before COVID, they are a full-on fire now.”
• “We are all hardwired for survival.”
• “I think there is a way to have conversations on your feet, feeling guided and confident.”
• “We have amazing millennials working for us, and I don’t know what we would do without them. They bring so much to the plate.”
• “That old-school supervision model… has changed.”
• “Our goal is to have a breakthrough on whatever is holding them back.”
• “If you try to align a team with a vision they don’t understand, you will seem like the big bad manager.”
• “You can be empathetic and still hold your line.”
• “You can’t motivate your team if they are falling asleep during your presentation.”

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Resources from the episode:

-Courageous Conversations On-Demand Workshop (released January 2020)

–Courageous Conversations Live Virtual Workshops 

–Vision Calibration Retreats (Virtual and live)

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Links 

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• Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations

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