Rachel Peña realizes that talking "numbers," or practice metrics, may cause some hygienists to run the other way. But when she became a lead in her practice, she realized the numbers stand for something, and she said they become intentional if you look at them the right way.
The metrics can lead to valuable open discussions, and lead the team to ask better questions about what's going on in their offices. Understanding the numbers ultimately leads to better and more efficient patient care.
Realizing how much the metrics mean was a real light bulb moment for Rachel, and she wants to share her lesson and why it's important for her fellow dental hygienists to pay attention to the numbers as well.
Tune in to find out why you shouldn't run the other way whenever the numbers conversation comes up.
Read Rachel's article, Dental practice metrics: The numbers emphasize patient care