How whitening options from Philips can help you build patient relationships

June 17, 2024
To recommend the best whitening option for patients, you need to truly understand their goals—here's how to work with them.

Annie Walters, RDH, sat down with Irene Iancu to talk about Philips Sonicare Teeth Whitening Kits and other whitening options for patients.

She notes that having conversations about their needs, coupled with science and technology and efficacious treatment planning, is the best way keep patients coming back.

Building strong personal relationships ultimately leads more clinical treatment. To talk to patients about teeth whitening, it's important to ask open-ended questions to truly understand their goals.

Do they want to restore the color of the teeth from 10 or 15 years ago? Do they have an upcoming engagement, a wedding? Is there something they're trying to target based on the color that they currently have? And what about the price?

Time is money for many patients, so it's nice to have solutions that can offer them an immediate results in addition to something they can take home with them (to do at their leisure, perhaps for a lower cost).

In Irene's practice, she offers three different types of whitening solutions. First, she offers Zoom Whitening in the office, which typically takes about two hours using 25% hydrogen peroxide. She also provides take-home trays in a variety of different concentrations (either with Phillips Day White or Phillips Night White from 9% all the way to 22%, either carbonite or hydrogen peroxide). Finally, she also has the Phillips Sonicare Teeth Whitening Kits that comes with two customizable trays for patients to bite and make a mold of their teeth.

About the Author

Annie Walters, MS, RDH

Annie Walters, MS, RDH, attended Northern Arizona University, where she spent time caring for individuals in Guatemala and Indian Health Service. She has a special interest in advancing access to care for individuals with specialized health-care needs. She’s a member of ADHA, and received her MS from the University of New Mexico, where she developed a chairside resource for RDHs to use for patients with specialized needs. She practices in Flagstaff, Arizona, and serves as part-time faculty at her alma mater. Contact her at [email protected].